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CompTIA A+ 1101-1102

Last Updated: 11-02-2025

The CompTIA A+ 1101-1102 certification is a globally recognized credential for individuals looking to start or advance their careers in IT. Offered by Cloud360, this course covers essential IT skills, including hardware, software, networking, security, mobile devices, and troubleshooting techniques. As the most widely recognized certification in IT, A+ is the foundation of your IT career, providing you with the core knowledge needed to manage, maintain, and troubleshoot IT systems.

This comprehensive training will help you understand the fundamentals of computer hardware, operating systems, networking, cloud computing, security protocols, and much more. Whether you're just starting in IT or looking to expand your knowledge base, CompTIA A+ 1101-1102 is the perfect stepping stone for entry-level IT roles such as IT support specialist, help desk technician, or technical support engineer.

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09:00 - 13:00 (CST)
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June 02nd - 06th
09:00 - 17:00 (CST)
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Course Prerequisites

There are no formal prerequisites for the CompTIA A+ 1101-1102 course. However, it is recommended that you have:

  • Basic computer literacy and familiarity with common software applications (e.g., email, word processing, internet browsing).
  • General understanding of how computers and mobile devices work.

For those new to IT, Cloud360 offers preparatory courses and resources to help you build a strong foundation before diving into A+ material.

Learning Objectives

The CompTIA A+ 1101-1102 certification training provides the core skills needed to work in IT support and technical troubleshooting. From understanding how to assemble and maintain computer hardware to solving common networking and software issues, this course covers the essential areas to prepare you for entry-level IT positions.

Key topics include:

  • IT Fundamentals & Hardware: Learn the basics of computer hardware components (motherboards, CPUs, RAM, storage devices, etc.) and how to assemble, install, and upgrade systems. Understand the role of peripherals and how to troubleshoot hardware-related issues.
  • Operating Systems: Gain hands-on knowledge of the major operating systems, including Windows, macOS, and Linux. Learn how to install, configure, and troubleshoot operating systems and software applications.
  • Networking: Understand the basics of networking, including network types, protocols (TCP/IP), IP addressing, Wi-Fi, and troubleshooting network connectivity issues. Learn how to configure and secure networks for small businesses or home users.
  • Security Fundamentals: Learn how to protect IT systems from common security threats. Topics include virus protection, encryption, access control, firewall configuration, and data protection techniques.
  • Mobile Devices: Get to know the ins and outs of mobile device setup, configuration, and troubleshooting. Learn how to support various mobile operating systems (iOS, Android) and manage mobile device connectivity.
  • Cloud Computing: Understand the basics of cloud computing, cloud storage, and cloud-based applications. Learn about cloud services and how they integrate with IT environments.
  • Troubleshooting & Problem Solving: Develop critical thinking skills for diagnosing and solving hardware and software problems. Learn troubleshooting methodologies and how to use diagnostic tools like ping, tracert, and msconfig.
  • Operating System Security & Protection: Understand security tools and techniques for protecting operating systems, including patch management, system restore, and securing user data.
  • IT Operational Procedures: Explore operational best practices for IT environments, including managing hardware/software, setting up workstations, and using tech support resources effectively.

After completing the CompTIA A+ 1101-1102 course, you'll be ready to pass the A+ certification exams and validate your proficiency in essential IT skills. With this certification, you'll be equipped for various entry-level IT roles, including technical support, helpdesk, system administration, and network support.

Target Audience

This course is ideal for:

  • Beginners in IT who are looking for a solid foundation in IT fundamentals and seeking entry-level roles in IT support, technical support, or system administration.
  • Tech enthusiasts who want to gain a comprehensive understanding of computer hardware, operating systems, and basic networking.
  • Individuals switching careers to IT from other fields and looking to gain valuable certifications to break into the tech industry.
  • IT support professionals who want to formalize and validate their existing knowledge by earning the CompTIA A+ certification.
  • Anyone preparing for the CompTIA A+ 1101-1102 exam who wants to get hands-on experience and knowledge about essential IT skills.

Course Modules

Module 1: Mobile Devices

  • 1.1 Laptop Hardware and Components
    • Laptop Displays (LCD, OLED, LED)
    • Battery Types and Charging Methods
    • RAM, Storage, and Expansion Slots
  • 1.2 Mobile Devices and Features
    • Tablets, Smartphones, Wearables
    • Cellular Network Standards (4G, 5G)
    • Wireless Connections (Wi-Fi, Bluetooth, NFC)
  • 1.3 Mobile Device Accessories & Synchronization
    • Docking Stations, External Monitors
    • Cloud and Local Synchronization

Module 2: Networking

  • 2.1 Networking Basics
    • TCP/IP, Subnetting, IPv4 & IPv6
    • MAC Address, DNS, DHCP, VPN
  • 2.2 Wired and Wireless Networks
    • Ethernet (Cat5, Cat6, Fiber)
    • Wireless Standards (802.11 a/b/g/n/ac/ax)
    • Configuring SSIDs, Encryption (WPA2, WPA3)
  • 2.3 Network Troubleshooting
    • Common Network Issues and Solutions
    • Using Command-Line Tools (ping, tracert, ipconfig)

Module 3: Hardware

  • 3.1 Motherboards, CPUs, and RAM
    • Form Factors (ATX, MicroATX)
    • CPU Sockets and Cooling Methods
    • RAM Types (DDR3, DDR4, DDR5)
  • 3.2 Storage Technologies
    • HDDs vs SSDs, M.2, NVMe, RAID Levels
    • Optical Drives, Flash Storage
  • 3.3 Peripheral Devices
    • Input/Output Devices (Keyboards, Mice, Printers, Scanners)
    • USB, Thunderbolt, and Display Interfaces (HDMI, DisplayPort)

Module 4: Virtualization and Cloud Computing

  • 4.1 Virtualization Concepts
    • Virtual Machines (VMs) and Hypervisors
    • Virtual Networking and Storage
  • 4.2 Cloud Services and Storage
    • Cloud Models (Public, Private, Hybrid)
    • Cloud Security and Data Synchronization

Module 5: Hardware & Network Troubleshooting

  • 5.1 Troubleshooting Theory and Best Practices
    • Identify, Research, Test, Document
  • 5.2 Common Hardware Issues
    • No Power, Overheating, RAM/CPU Failures
  • 5.3 Network Troubleshooting Techniques
    • Slow Speeds, Connectivity Loss, IP Conflicts

Core 2 (220-1102) – Operating Systems, Security, and Software Troubleshooting

Module 6: Operating Systems

  • 6.1 Windows Operating System
    • Windows 10/11 Features and Installation
    • Command Line and GUI Tools
  • 6.2 macOS and Linux Basics
    • File Systems, Shell Commands, Software Management
  • 6.3 System Utilities and Maintenance
    • Disk Management, Task Scheduler, Backups

Module 7: Security

  • 7.1 Security Threats and Vulnerabilities
    • Malware Types (Viruses, Trojans, Ransomware)
    • Social Engineering and Phishing Attacks
  • 7.2 Secure Device and Network Configuration
    • Firewalls, Antivirus, VPNs
    • Secure Authentication (MFA, Biometrics)
  • 7.3 Data Protection and Access Control
    • File Permissions, BitLocker, Account Management

Module 8: Software Troubleshooting

  • 8.1 Common OS Problems
    • Boot Errors, BSOD, Software Crashes
  • 8.2 Application and Software Issues
    • Slow Performance, Compatibility Issues

Module 9: Operational Procedures

  • 9.1 Best Practices for IT Professionals
    • Documentation, Change Management
  • 9.2 Safety and Environmental Concerns
    • ESD Protection, Recycling, Disposal
  • 9.3 Customer Service & Communication
    • Handling Difficult Situations, Professionalism

Course FAQs

The CompTIA A+ 220-1101 and 220-1102 training courses are designed to help individuals develop foundational IT skills, specifically for roles in IT support, helpdesk, technical support, and networking. These courses cover a broad range of topics, from hardware installation and troubleshooting to operating system configuration and security.
Foundational IT Skills: Learn essential skills for a variety of IT support roles, such as troubleshooting hardware, managing operating systems, configuring networks, and providing customer support. Career Entry: The CompTIA A+ is widely recognized as the foundational certification for IT professionals, making it easier to enter the IT industry and pursue roles like IT support technician, helpdesk technician, and systems administrator. Hands-on Experience: Many training courses include virtual labs, practice exams, and troubleshooting exercises to help you gain real-world experience and confidence in your skills. Industry Recognition: CompTIA A+ is recognized by employers around the world as a baseline certification for IT professionals, offering you a competitive edge in the job market.
Online Training Platforms: Websites like Udemy, LinkedIn Learning, Pluralsight, and CompTIA’s official training provide video lessons, quizzes, and assignments to reinforce your learning. Instructor-Led Training: Live courses offered by CompTIA or other training providers, often with dedicated instructors who can guide you through the material and answer questions in real-time. Books and Study Guides: Official CompTIA A+ Study Guide books, Mike Meyers’ CompTIA A+ Guide and other resources are comprehensive and provide in-depth explanations and practice questions. Practice Labs: Virtual labs and simulations offer hands-on practice to reinforce hardware troubleshooting, operating system installation, and network configuration. Practice Exams: Mock exams and quizzes help you evaluate your knowledge, familiarize yourself with exam formats, and track progress.
After completing the CompTIA A+ training, you will be able to: Install and configure computer hardware, including processors, memory, storage, and peripheral devices. Troubleshoot and maintain hardware by diagnosing issues and repairing or replacing components. Install, configure, and troubleshoot operating systems, such as Windows, macOS, and Linux. Manage networks, configure IP addresses, and troubleshoot network connectivity issues. Provide security solutions, such as setting up firewalls and protecting devices against malware and unauthorized access. Offer excellent customer service by following best practices for handling technical issues and supporting users in a professional and friendly manner.
The CompTIA A+ training is focused on real-world scenarios, including: Hardware installation and repair, a common task for IT support technicians and helpdesk professionals. Operating system setup and troubleshooting, which is essential when working with a variety of client and server systems. Networking and connectivity tasks, ensuring IT professionals can diagnose and resolve network-related issues. Customer interaction: You'll learn how to professionally handle customer service tasks, including communicating with non-technical users and solving technical issues efficiently.
Yes, the CompTIA A+ training is designed for beginners. It assumes little to no prior experience in IT. The course starts with the very basics of hardware and operating systems and gradually advances to more complex topics such as networking, security, and troubleshooting.
Completing CompTIA A+ training can boost your career by: Opening the door to entry-level IT support and technical roles. Helping you build a strong foundation for more advanced certifications like CompTIA Network+ or CompTIA Security+. Equipping you with skills needed for hands-on roles like desktop support technician, helpdesk support, field service technician, and systems administrator.
After completing the CompTIA A+ training, you can pursue the following roles: IT Support Specialist Helpdesk Technician Desktop Support Technician Field Service Technician IT Technician

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